- Eligible returns of products purchased on BAECAVIARSKINCARE.COM may be made by mail. Items must be returned in accordance with the requirements outlined below, within 30 days (10 days in the case of beauty products) from the date of delivery to the Bae Caviar skincare return address listed on the return shipping label or to a BAE CAVIAR store in the United States
Returned merchandise must meet the below requirements in order to be accepted for a refund:
- All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.
- Beauty products may only be returned if unopened and in their original cellophane wrapping within 10 days from the date of delivery.
- Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
- Pack the item(s) you wish to return in the original packaging.
- Print and include the invoice received in your shipping confirmation email.
- Note the item(s) you are returning along with the reason for return.
- Attach the enclosed prepaid shipping label to the package and drop it off at a ups or usps location.Please make note of this number for your records so you may track the status of your return.
- Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.
- You may return your item to any BAE CAVIAR SKINCARE authorized retailer location store in the U.S.
- Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email.
- Refunds will be credited back to the original form of payment. Please note any shipping charges incurred at the time of purchase are non-refundable.
6. Can I exchange or return an item gifted to me by someone else?
All orders over $ 100 are free. Any orders under $100 will be calculated by the weight of the package. We do offer expedited shipping for an additional charge of $10. Every order is prepared with a different time frame so please allow 24-48 hours for the system to process. All orders purchased before 3 pm will be processed for the next business day. Saturday and Sunday orders will be processed on the next business day Monday.
Yes, we do as long as your billing address and credit card information match or we will contact you if there are any issues.
No, currently we only ship inside the Continental United States.
All orders are insured. Immediately contact us send us a picture of the damaged package. We will investigate the matter with USPS on your behalf. All shipments will come with a tracking number sent to your email address, so keep tracking of packages will minimize loss.